What are your shipping rates?
We charge a flat rate of $10 for all orders under $99, excluding tax. All orders over $99 are shipped for FREE, excluding freight charges.
What are freight charges?
For larger, bulkier items such as Furniture and Strollers, additional freight charges will apply. This is clearly noted on the individual item page as well as on your checkout summary detail.
When will I receive my order?
Most orders ship out next day and should arrive within 2-9 business days. Your tracking information will be sent to the email address that you provide. If there is a delay, we will contact you via email to notify you of the situation. Please note that certain items, particularly furniture, are special order items and ship per the ship window noted on the individual item page.
Do you ship to addresses outside the mainland United States?
We only ship to the Continental United States and are unfortunately unable to ship internationally. Registry gifts purchased by international customers can only be accepted via phone to be shipped to our registry participants.
We do not ship to P.O. Box or A.P.O. addresses.
What shipping carriers do you use?
Most items are shipped via UPS. Larger items may ship with freight carriers.
Are your shipments insured against loss or damage?
Yes. Every shipment is insured. Please inspect all packages for damage before signing the delivery confirmation. If damage is visible from the outside, reject the shipment (being sure the driver notes the damage) and contact us as soon as possible.
You must report any damaged or broken items to babybliss within 7 business days of the delivery date. Do not discard the packing materials that the item(s) arrived in. It is essential to keep the packing materials in order to expedite a damage claim.
Do you offer inside delivery and installation of furniture items?
We offer "White Glove" delivery in the Dallas/Ft. Worth area for an additional fee. This must be set up through the store. Please call 214.346.5401 for additional information. This is a great service, we deliver on your schedule, show you how to use everything we install and take away all boxes. Trust us, it's worth it!
Drop ship deliveries will either be curb side or to your front door only.